Privacy Policy
At Earth & Om Collective, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when interacting with our online platform and services, including yoga classes, meditation workshops, teacher training, retreats, corporate wellness solutions, and holistic health coaching. Our practices are designed to comply with applicable privacy laws and regulations, including the General Data Protection Regulation (GDPR) where relevant.
1. Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Identification Information: This includes your name, email address, phone number, and physical address, which you provide when registering for classes, workshops, teacher training programs, or making purchases.
- Health-Related Information (Collected with Consent): For certain services like holistic health coaching or specialized yoga classes, we may ask for information about your health conditions, fitness levels, or wellness goals. This information is collected only with your explicit consent and used solely to tailor our services to your needs and ensure your safety and well-being.
- Payment Information: When you make a purchase, we collect necessary payment details (e.g., credit card information). This information is processed securely by our third-party payment processors, and we do not store full payment card details on our servers.
- Correspondence: Records of your communications with us, including emails and customer service inquiries.
- Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, pages visited, time spent on pages, and referring URLs. This helps us understand user behavior and improve our site.
- Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.
2. How We Use Your Information
We use the information we collect for various purposes, primarily to provide and improve our services:
- To Provide Services: To process your registrations for classes, workshops, retreats, and training programs, manage your accounts, and deliver the services you have requested.
- To Personalize Your Experience: To tailor our offerings and content to your specific needs and preferences, especially concerning health-related information provided with consent for tailored coaching or practice adjustments.
- For Communication: To send you essential service-related announcements, updates, confirmations, technical notices, security alerts, and administrative messages.
- For Marketing: To send you promotional communications about new offerings, special events, or other information we think may be of interest to you, based on your communication preferences. You can opt out of these communications at any time.
- To Improve Our Services: To analyze usage trends, conduct research, and gather statistical information to understand how our services are used and to enhance our offerings and platform functionality.
- For Security and Fraud Prevention: To protect our online platform and data from unauthorized access, fraud, and other illegal activities.
- For Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: We may share information with trusted third-party service providers who perform functions on our behalf, such as payment processing, email delivery, data analysis, hosting services, and customer support. These providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law, in response to a court order or subpoena, or if we believe in good faith that such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our users or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include data encryption, secured networks, and access controls. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
6. Your Data Protection Rights
Depending on your location and applicable privacy laws, you may have the following rights regarding your personal information:
- Right to Access: You have the right to request copies of your personal information that we hold.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal information, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where you have provided consent for the processing of your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
To exercise any of these rights, please contact us using the contact details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable data protection laws.
7. Cookies and Tracking Technologies
Our online platform may use "cookies" and similar tracking technologies (such as web beacons and pixels) to enhance your experience, analyze site usage, and support our marketing efforts. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
8. Third-Party Links
Our online platform may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Earth & Om Collective
2847 West 4th Avenue, Suite 210
Vancouver, British Columbia, V6K 1R2
Canada